Refund Policy

1. Overview

ExpressIndexing is a service operated by Viaan Enterprises, registered in India at H. No. 36-A, Qutub Vihar II, Near Mandir, South West Delhi, Delhi 110043, India, GSTIN 07EGWPS8780R2ZM. Every purchase is invoiced by Viaan Enterprises under that GST registration.

What you buy is a pack of credits. One credit submits one URL to Google. Credits already spent on submissions we completed are not refundable, because the work they paid for has been done. Credits you have not spent are refundable within 30 days, and a submission we failed to make is always refunded. The sections below set out each case.

2. No subscriptions

We do not sell subscriptions and nothing renews automatically. There is no recurring charge to cancel, and credits do not expire. Each purchase is a single, one-time payment for a stated number of credits at a stated price, shown before you pay.

3. Credit packs

Credits are added to your account as soon as the payment succeeds, and you can start spending them straight away. A credit is counted as used when the URL it paid for has been submitted. Anything still unused when you write to us is refundable under section 5, and nothing on your balance expires if you would rather keep it.

4. What we guarantee

We guarantee successful submission of your URLs to Google. If we fail to submit a URL you paid for, the credit spent on it is returned to your balance, or refunded in full at your request. You can see the state of every URL you have sent, with its own reference, in your dashboard.

We cannot guarantee actual indexing, because that decision rests with the search engine's own algorithms and is outside the control of any tool. Any service that promises indexing is promising something it cannot deliver.

5. Eligible cases

• URLs we failed to submit — the credits spent on them are refunded in full.
• Unused credits, refundable on request within 30 days of purchase.
• Duplicate charges or billing errors attributable to us.
• Credits that were paid for but never delivered to your account.
• Cases where a refund is required by applicable law.

6. Non-eligible cases

• Credits that have already been consumed by submissions we completed.
• Dissatisfaction with indexing outcomes. What we sell is submission, not indexing: Google decides what it keeps. Every submission is recorded with its own reference and status so you can see exactly what was sent and what happened to it.
• Unused credits requested more than 30 days after purchase.

7. How to request

To request a refund, contact us through our contact page with your account email, invoice number, and a description of the issue. We may ask for additional detail to verify the request.

8. Processing time

We answer a refund request within 2 business days. An approved refund is issued to the original payment method within 5 to 7 business days of approval, and your bank or card issuer may take a few days more to show it. Refunds are always returned to the same account the payment came from — we do not refund to a different account or by any other route.

9. Contact

Questions about this policy? Reach us through our contact page, or write to Viaan Enterprises at billing@expressindexing.com or H. No. 36-A, Qutub Vihar II, Near Mandir, South West Delhi, Delhi 110043, India.